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FAQs

Can you give me directions to get to the Mast General Store?
In our "Store Locations" section of our website, you will find general directions to each location of the Mast General Store. Go to Store Locations and click on the location you wish to visit. A link to a map (and directions) will be found there. If you need more specific directions, please email us.

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When are you open?
*Our downtown stores (Boone, Waynesville, and Hendersonville) and the Annex in Valle Crucis are open Monday through Saturday 10 a.m. until 6 p.m. and Sunday 12 noon until 6 p.m.

*The Downtown Asheville Store is open 10 a.m. until 6 p.m. Monday through Thursday, 10 a.m. until 9 p.m. on Friday and Saturdays, and 12 noon until 6 p.m. on Sundays.

*The Downtown Greenville Store is open 10 a.m. until 6 p.m. Monday through Thursday, 10 a.m. until 9 p.m. on Friday and Saturdays, and 12 noon until 6 p.m. on Sundays.

*The Downtown Knoxville Store is open 10 a.m. until 6 p.m. Monday through Wednesday, 10 a.m. until 9 p.m. on Thursday, Friday and Saturdays, and 12 noon until 6 p.m. on Sundays.

*The Original Mast Store in Valle Crucis is open 7 a.m. until 6:30 p.m. Monday through Saturday and 12 noon until 6 p.m. on Sunday.

*The Downtown Columbia Store is open 10 a.m. until 6 p.m. Monday through Wednesday, 10 a.m. until 8 p.m. Thursday through Saturday, and 12 noon until 6 p.m. on Sunday.

*The winter hours for each location may vary slightly and usually run from mid January through Easter.

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Do you have items that are made in the USA?
At the Mast General Store, our buying team sources goods first locally, then regionally, then nationally and internationally. We are always looking for opportunities to support artisans, craftsmen, and manufacturers making their goods in the United States.

That being said, we depend upon the product information that our vendors and manufacturers provide to us in order to designate the items as Made in the USA. We require that our partners notify us if their manufacturing changes in a way that would change their products' Made in the USA status.

If you learn that a "Made in the USA" product designation is questionable, please contact us and let us know.

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I saw the prettiest ____(you fill in the blank), and I wish that I had bought it while I was there. Can I get it shipped to me?
Lots of folks ask this question! If you can send us an email describing the product, which store you saw it in, and maybe even tell us where you saw it, we'll try to track it down for you. We'll send you a return email to let you know if we found it. OR call our Customer Service Department toll free at 866-367-6278 (866-FOR-MAST). Our hours are Monday - Friday 9 a.m. - 5 p.m., Eastern Time. You might also try our online catalog. Just go to www.mastgeneralstore.com and peruse the offerings.

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I have an item that I need to return; how can I do that?
You can return an item to us for exchange or refund within 30 days of purchase with a receipt. Carefully package the item and include a copy of your receipt and a note with an explanation of why you are returning it (and what you'd like us to do - exchange, refund, etc.). Don't forget to include your return address and your day time telephone number, just in case we have questions. Send your return to:

Mast General Store
Attn: Customer Service
126 North Depot Street
Boone, NC 28607-3603

Of course, if you happen to be planning a trip to one of our stores, you may bring your return with you. The store's staff will be happy to help you.

If you are returning a gift and do not have a receipt, the item can be exchanged or you could request a store credit for the amount that the item is currently priced in the store.

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Can I purchase a gift certificate to give as a gift?
Yes, it's just like giving someone the whole store - so to speak. All you need to do is call Customer Service (866-FOR-MAST) with a credit card number and information for the lucky recipient (name, address, phone number). We can mail it either to you or to him or her. If you wish to purchase a gift certificate using a check, please indicated the amount of the certificate, send the recipient's name, address, and phone number, and direction on who to send it to. You may also wish to include your daytime telephone number, just in case we have questions. Your check should be made payable to Mast General Store and include $3.85 for shipping. It can be mailed to:

Mast General Store
Attn: Customer Service
126 North Depot Street
Boone, NC 28607-3603

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I've looked all over to place an order on-line, where is your order form?
We now offer an online selection of goods at www.mastgeneralstore.com. It features a number of our bestselling and most requested items, so you might want to start there. Ordering can be completed online or by calling our 800 number - 866 FOR MAST - Monday through Friday, 9 a.m. until 5 p.m., Eastern Time.

If you don't see the item you are looking for online, call the toll free number and describe it. Our friendly online staff will be happy to look for the item and provide information on shipping it to you.

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What kind of jellies and preserves do you carry, and can I order them?
We do have a dizzying array of jellies, preserves, and butters. The shipping amount will depend on what you order.
 

Jellies
Crabapple, Cinnamon, Cherry, Corn Cob, Plum, Strawberry, Blackberry, Boysenberry, Moonshine, Raspberry, Blueberry, Tomato, Mint, Grape, Hot Pepper, Red Hot Pepper, Green Pepper, Peaches in Brandy, and Blackberries in Brandy

Preserves
Cinnamon Pear Preserves, Strawberry Preserves, Peach Preserves, Blueberry Preserves, Cherry Preserves, Raspberry Preserves, and Huckleberry Preserves

Butters
Apple, Pumpkin, Peach, Sweet Potato, Pear, Strawberry, and Sugar Free Apple

To place an order, please call Customer Service toll free at 866-367-6278 or try our online store to see if the variety you wish to order is in "Grandma's Pantry." The web address is www.mastgeneralstore.com.

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I loved your rocking chairs, can I have one sent to my home?
We have quite a collection of rocking chairs and accessories ranging from Amish to Kennedy. You may purchase one online and have it sent to one of our store locations or call Customer Service at 866-367-6278 to arrange home delivery.

We do accept phone orders for rocking chairs - the folks in Customer Service will be happy to explain the procedure for getting them from us to you. Because of their size, rockers and porch swings cannot be shipped via UPS; they must be delivered by a "common carrier," like Estes, Yellow, or Fredrickson. Back to top.

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I've visited your store in Waynesville, are all of your stores the same?
Well, yes and no. We try to have several of the same items and product lines at each of our stores, but each location has its own personality.

Our "youngest" store is the Knoxville location, which was constructed around 1898. Its furnishings span the decades ranging from the early 1900s to today, which means that even though the same items are there as in other stores, they will be displayed a bit differently. The same is true of our stores in Greenville (circa late 1800s), Asheville (circa 1945), Waynesville (circa 1935), Hendersonville (1905), and Boone (1913).

The Original Store (1883) is still much the same as when it was built. It and the Annex in Valle Crucis (1909) have just about every square inch of floor and shelf space merchandised in some way. In these two stores, shopping is definitely an adventure.

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Does the Mast Family still own the Mast Store?
Yes and no. First, the no part. The Mast General Store became an employee-owned business (ESOP) in 1996, so each employee who meets certain criteria owns a little bit of the store, which in a way kinda makes us a part of the Mast family. Now, for the yes part. Allen Mast, W. W. Mast's great-grandson, is one of the managers at the Original Store in Valle Crucis. He is a part of the ESOP program, and now his sister, Jeanne, is working for Mast Store, too. So, yes, it is, in a manner of speaking, still owned by the Mast Family.

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Do you still carry coffins and caskets?
The Mast Store in Valle Crucis was once touted as "the store that had everything." One of Mr. Mast's original ads, which appeared in the 1923 edition of The Rhododendron, the Appalachian State University yearbook, proclaimed "Goods for the living, Coffins and caskets for the dead." We now have one example of a coffin on display in the upstairs part of the Original Store in Valle Crucis. We regret that we don't offer coffins and caskets any longer, but we thought those goods might ought to be left to "specialists." 

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I remember this thing that my grandmother had and it did all of these wonderful things, do you have one in stock?
A walk through the Mast Store's Mercantile Department certainly can conjure up lots of memories, and we get questions like this often. If you can describe what you are remembering, we'll check our stock to see if we have it. If we don't, we may be able to special order it for you or direct you to another store that may have the product. Send us an email with your detailed description.

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I make something that would be a great addition to your product mix. How do I submit it for consideration?
Thank you for your interest in having your item added to our diverse collection. The buying for the Mast General Store is handled at one central location and our product mix is customized, to a certain extent, to each community. If you follow this link, it will take you to a form that will provide instructions on what we need to know to consider your product.

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