Refund policy

Returns and Exchanges

At Mast Store Online, we are committed to your satisfaction! If you are not completely satisfied with your purchase, simply return your order to us within 90 days of receiving it for an exchange or a refund. If you wish to return or exchange any merchandise, please follow the instructions on the packing slip included in your order or download this returns and exchange form. Instructions are included.

Clothing that has been worn or washed cannot be accepted as a return. Food and candy cannot be returned. 

If you have any issues, concerns or questions, please contact customer service via phone, email or live chat (links provided above).

Footwear Returns

It is important that your shoes, boots, and slippers fit just right. Please try them on to make sure you got the right pair. We ask that you do not wear them outside until you are sure they fit. Mast Store will honor the 90-day return policy on footwear that has no evidence of being worn outside.

Return Shipping

Returns are accepted within days of delivery. Return shipping is the customer's responsibility unless the item is damaged, defective, or incorrect. Please contact customer service if a shipment was made in error or is defective. 

Damaged Merchandise

If your shipment arrives and appears damaged, refuse the order if possible and contact customer service. If you are unable to refuse the order or you discover damaged merchandise after opening the package, please save the original packaging and contact customer service via phone, email, or live chat (links provided above).