Frequently Asked Questions

We find that sometimes carriers scan items before they are actually delivered. Please allow two business days after you see a “Delivered” message to make sure the carrier is caught up to its order fulfillment before making an inquiry. If the package has still not arrived after that time, email or call us at 866-367-6278, so we can initiate a lost package claim.

The Mast Store in Valle Crucis was once touted as "the store that had everything." One of Mr. Mast's original ads, which appeared in the 1923 edition of The Rhododendron, the Appalachian State University yearbook, proclaimed "Goods for the living, Coffins and caskets for the dead." We now have one example of a coffin on display in the upstairs part of the Original Store in Valle Crucis. We regret that we don't offer coffins and caskets any longer, but we thought those goods ought to be left to "specialists."

Thank you for your interest in having your item added to our diverse collection. The buying for the Mast General Store is handled at one central location, and our product mix is customized, to a certain extent, to each community. Please visit our Prospective Vendors page and follow the instructions for submitting your products.

Well, yes and no. We try to feature many of the same items and product lines in all our stores, but each of our locations has its own personality, history, and locally themed goods.

There are fascinating stories about the buildings we occupy and the communities we serve. Since each location is in a revitalized building, you will find differences in features, displays, and layout. Many of our guests make it a goal to visit all of them.

The Original Store (1883) is still much the same as when it was built. It and the Annex in Valle Crucis (1909) have just about every square inch of floor and shelf space merchandised in some way. Shopping through these two stores is an adventure in itself.

Here's a listing of our locations, their building date, and when they joined the Mast Store Family:

Valle Crucis - Original Store 1883 (re-opened in 1980) and the Mast Store Annex 1909 (1982)
Boone - ca. 1923 and 1988
Waynesville - ca. 1935 and 1991
Hendersonville - ca. 1905 and 1995
Asheville - ca. 1940s and 1999
Greenville - ca. 1898 and 2003
Knoxville - 1898 and 2006
Columbia - ca. 1870s and 2011
Winston-Salem - 1928 and 2015
Roanoke - 1915 and 2020

You can learn more about the history of our buildings and communities by visiting The Mast Story page.

You may purchase one online and have it sent to one of our store locations for free pickup.

We accept phone orders for rocking chairs, too. The folks in Customer Service will be happy to explain the procedure for getting them from us to you. Because of their size, rockers cannot be shipped via UPS, and Free Shipping does not apply. They must be delivered by a "common carrier," like Estes, Yellow, or Fredrickson. Please contact Customer Service via Live Chat, email or phone. The links are on the top of this page.

Please contact our Customer Service folks and they will be happy to get the item(s) ordered for you. Links to email and phone are at the top of this page, or you can click the green "Chat with us" button on your screen below.

Yes, whether it's a present to someone else or a treat for yourself, a gift card is just like giving someone the whole store. We have several designs available online, and there’s even a digital gift card, which is sent straight to the Inbox of the recipient without a wait or delivery fee. There are several designs to choose from that are sure to speak to the personality of the lucky recipient. Visit our Gift Cards page for the complete listing.

You can return an item to us for exchange or refund within 90 days of purchase with a receipt. Please visit our Shipping & Returns page for more details.

Of course, if you happen to be planning a trip to one of our stores, you may bring your return with you. The store's staff will be happy to help you.

If you are returning a gift and do not have a receipt, the item can be exchanged or you could request a store credit for the amount that the item is currently priced in the store.

At the Mast General Store, our buying team prioritizes sourcing goods locally, regionally, nationally, and internationally, respectively. We are always looking for opportunities to support artisans, craftspeople, and manufacturers making their goods in the United States, especially if they’re based in our stores’ communities. We proudly feature a “Made in USA” label for individual items that are produced in the United States, and we’ll indicate certain lines that make their products exclusively in the United States in the brand description on our Brands pages featured here at Mast Store Online.

That being said, we depend upon the product information that our vendors and manufacturers provide to us in order to designate the items as “Made in USA.” We require that our partners notify us if their manufacturing changes in a way that would affect their products' Made in USA status.

If you learn that a "Made in the USA" product designation is questionable, please let us know via Live Chat, email, or phone (866-367-6278).

Please see our Store Locator page. The open hours will vary by location. We are closed on New Year's Day, Easter, Thanksgiving, and Christmas Day.

*The winter hours for each location may vary slightly and usually start in mid-January.

Please visit our Store Locator page. A link to Google Maps will be found there along with GPS-friendly addresses. If you need more specific directions or have a question that isn't answered there, please email us, or give us a call during business hours at 866-367-6278.

Thanks for your interest in international shipping. Currently, we do not offer that service.

We have updated our gift card system to make it safer and easier to use. If your card has only six digits, you have one of our older cards. For security reasons, we will need to reissue your card in our updated format. Simply email photos of the front and back of your gift card to customerservice@mastgeneralstore.com. We will verify it and then send you an electronic gift card, in the amount of your outstanding balance, straight to your inbox.

For us to get you your full order most quickly, your items may have shipped from more than one of our store locations. Please check your packing slip, which should list the contents of that specific package. If items listed on your packing slip are missing from the delivery, please contact us via live chat, email, or call us at 866-367-6278 so that we may locate those items.

If the packing slip is complete but certain items from your order are not included in this package, please allow 48 hours for the remainder of your order to arrive. In most cases, even if your order shipped from multiple Mast Store locations, the entirety of the order should arrive within a few days of the first package you receive.

You may choose an expedited shipping option (2-Day or Overnight) when you place your online order, but keep in mind that it only speeds up the shipping process rather than guaranteeing delivery. Keep in mind that carriers typically do not pick up packages on Sunday and stated delivery times may be in "business days."

In-stock items are packed and prepared for shipping the same day if placed by noon. Orders placed after noon are typically packed and prepared for shipping the next day.

Both "Free" and "Flat Rate" Shipping are our most economical options because they allow us to choose the best shipping method for your order. In most circumstances, your order will ship via FedEx Ground, but it may also be delivered via USPS Priority Mail. All orders to PO Boxes and APOs will be sent via USPS Priority Mail.

We only offer refunds or exchanges on unworn, new-in-the-box shoes. If you’ve worn your shoes outside or they show visible signs of wear, we can help you find the warranty for the brand of shoes you purchased and determine what your options are for a repair, replacement, or refund through the manufacturer.

When returning footwear, please include all the original packaging (including the original box) and ship in the packaging in which you received your footwear. Please do not ship just the shoe box without an exterior box.

To keep the cost of our shipping as low as possible, we don’t provide prepaid labels for returns and exchanges as a general rule. If your item is damaged or defective, please contact customer service. Links to email and phone are at the top of this page, or you can click the green "Chat with us" button on your screen below.

We know you can't wait to get your new stuff!

In-stock items are packed and shipped the same day if the order is placed by noon (in most cases). You have a number of carrier and shipping options at checkout including overnight delivery.