General Shipping Information
Mast Store uses both Federal Express (FedEx) and the United States Postal Service (USPS) for delivery of our packages. FedEx will only ship to physical addresses (no PO boxes, APO, etc.), so remember, if you choose to have your order shipped via FedEx, to include the correct street address.
Orders totaling $49 or more (before taxes) are eligible for FREE Shipping, but there are a few exceptions including Lodge cast iron, some pottery, and oversized items. Shipping address must be in the lower 48 states.
Orders totaling less than $49, with a few exceptions, are eligible for the flat shipping rate of $5.99. Shipping address must be in the lower 48 states.
Orders that do not qualify for flat rate or free shipping will be assessed the actual shipping charges for those items, which can be viewed at checkout.
Gift cards will be sent free of charge via USPS 1st Class mail.
Your total shipping charge will be shown during the checkout process.
Under normal circumstances, most orders received Monday through Friday are shipped within 24-48 hours. However, if you have questions about your order status, you can check it by sending an e-mail HERE or give us a call toll-free at 866-367-6278.
We use recycled packing materials whenever possible.
If you have questions, please call toll-free 866-367-6278 to speak with a member of our customer service team.