Exchanges and Returns
At Mast Store Online, we are committed to your satisfaction! If you are not completely satisfied with your purchase, simply exchange it or return it to us within 30 days after receiving the order for a refund.
How To Return Merchandise
We have two easy ways that merchandise can be returned.
1) Call our toll-free number to make return arrangements via shipping: 1-866-367-6278
2) Return or exchange your merchandise at any of our locations. Make sure to bring along your receipt. See the Contact Us page for location details.
If your shipment arrives and appears damaged, just refuse the order. Call us and we'll send a new shipment to you right away.
If you open the shipment and it's damaged, be sure to keep the original packaging. Then call UPS at 1-800-742-5877 and ask for a "UPS Damage Call Tag" or call 1-866-367-6278 and we will call UPS for you.
Please feel free to call 1-866-FOR MAST (1-866-367-6278) with questions about your shipment.